FREQUENTLY ASKED QUESTIONS

Linens
1. Why are the actual dimensions of the table linens slightly different from the dimensions stated on the label?
a. Our artisans will always exercise great care and effort to ensure consistency of the dimensions of each piece of linen but every piece of cotton or linen is painstakingly hand cut (never machine cut), therefore not every piece will have the same exact dimensions.
b. Starching will sometimes affect the dimensions of the linen. After washing, the linen should return to its original dimensions. Our recommendation is not to starch the linen if it is intended for personal use. Linen will lay better without starch.

2. Why is the stitching of the embroidery items not consistent?
a. Inconsistencies in stitching are due to the fact that each and every piece is completely and painstakingly hand crafted and manually processed. Starting with the cutting of the fabric, washing and embroidery, followed by a second washing, inspection, final finishing and touch up stitching. Ever piece is then starched, ironed and finally pack for shipment.

3. How do I get the creases out of the linen when I lay them on my table.
a. Our linens are starched and ironed before packaging. It is an old caterer's trick to wet the linen lightly using clean or distilled water in a spray bottle before laying it on the table. The water will soften the starch and the weight of it will cause the linen to "sit" better and allow it to take the shape of the table when it gradually dries. To protect your furniture, it may be advisable to lay a sheet of plastic on the table before placing the damp linen. The plastic sheet may be removed once the linen is dry. Washing the linen before use also removes the starch and softens the linen more.

4. Can you do custom embroidery and/or custom work?
a. Yes we can and often do specialty motifs for hotels and corporations that require linens and gifts with their identity embroidered. Please check with us regarding turn around time and pricing. We also accept commissions to create embroidered and framed pieces based on original art or photographs. Visit our store to see some stunning examples of this kind of work.

Accessories
1. I saw a bag at your store once but now I can't find it anymore. Is the item discontinued?
a. It is very possible. Most of our accessories like jewelry and scarves, shawls and handbags are made in very limited production runs. Since they are all individually handmade, these quantities are often as low as 6 pcs of any given style and size (and usually one of a kind, in the case of jewelry and framed artwork). Once an item is sold out we do not make any more of it. The bright side is that if you buy one of our accessories, there's only a very slim chance that you'll see another one just like it!